Obtain all required reservation information quickly, accurately, and pleasantly from callers. Respond to guest questions about the hotels, facilities and amenities offered and information regarding local areas. Maintain knowledge of all properties, including but not limited to, Soaring Eagle Casino & Resort, Soaring Eagle Waterpark & Hotel, Saganing Eagles Landing Casino & Hotel, The Retreat at Soaring Eagle, Soaring Eagle Hideaway RV Park, and the local area. Follow scripted guest greeting and farewell to include proper telephone etiquette consistently provide a first-class experience. Present a friendly, professional, non-rushed approach when answering phones. Under the supervision of the Call Center Lead Agent, assist guests in a prompt, professional, and friendly manner in order to achieve the objectives, goals and expectations set for the department in a fast-paced, high call volume environment.
